Why should I have a maintenance contract on my Phone System?

It's your peace of mind in the event that your system has a problem. Like your PC servers, with regular backups and alarm checkups, they will perform and last to their maximum capabilities. Warranty covers only so much and last typically for 12 months. A contract extends it, and also builds a business relationship between customer and us - the end benefit is getting the most out of your system and dollar.

Can your business afford to non-contactable or totally off the air?

For any faults on your PABX and Commander systems, please ring 1300 ONETEC for service. For contracted customers with service plans N, E and B - simple moves and changes with RDA modems on site, just fax us with the details to 02 8717 4777 or simply email us to info@onetec.com.au

Every customer receives up to the minute response time from a qualified engineer once the call is placed. The fault number is answer by service technicians and not by non-technical people who just log your call. ONETEC reduces your down time which is crucial. For Critical faults response time to your doorstep is within 3 hrs - Monday to Sunday.

There are 4 types of maintenance service levels we can provide for your Systems:

• Fee for service
  Monday to Sunday (24hrs) Yes, we still service clients with NO Contracts
• Contract plan N - Normal
  Monday to Friday ( 8am - 5 pm ) All Parts and Labour supplied
• Contract plan E - Extended
  Monday to Sunday (24hrs) All Parts and Labour supplied
• Contract Plan B - Basic
  Monday to Friday ( 8am - 5 pm ) Labour only no parts

Our Contracted customers will receive:

• Priority over non-maintenance customers for any urgent works.
• Peace of mind.
• Discounts on hardware and cabling.
• Coverage of parts and labour
• Free RDA - basic programming changes related to the operation of your phone

At ONETEC we also have a variety of qualified service engineers for the above leading products and brands.